Customer Complaint Form

We are sorry to hear that you've had an issue with your order. Your satisfaction is our top priority and we are committed to resolving your concern as quickly as possible. Please fill out the form below with as much detail as you can.

We will acknowledge your complaint within one (1) business day of receipt and provide a resolution within ten (10) business days from acknowledgment.

We appreciate your patience and cooperation as we work to find a solution.

Customer Details

Order Information

Complaint Details

Nature of Complaint (Check all that apply) *
Preferred Resolution (subject to review and approval) *

Thank you for bringing this matter to our attention. Your feedback is invaluable and helps us improve our products and services.

We are committed to resolving your complaint fairly and effectively. If you are not satisfied with our proposed resolution, you have the right to escalate your complaint to the Department of Trade and Industry (DTI).